Terms and Conditions of sale

Comp Bio Products Ltd are a company dedicated to selling Eco friendly products via an ecommerce website. We aim to provide quality, choice, value and service as standard. If you have any suggestions or comments please contact us.

Our Contact details:

Comp Bio Products Ltd

The Albion Inn

14 Bath road

Ashcott

Bridgwater

Somerset

Ta7 9QT

Phone: 01458 211220

Email: info@comp-bio.co.uk

These terms and conditions apply to anyone accessing the website or placing an order. By doing either of these activities you agree to be bound by the terms and conditions displayed below. If you do not wish to be bound by the stated terms and conditions please do not use the website.

If you have any questions / queries please contact us – 01458 211220

GENERAL

The term ' Comp Bio Products ' shall refer to the company Comp Bio Products Ltd, the sole owner of the website ' www.comp-bio.co.uk ' and associated domain names. No terms and conditions put forward by the Buyer/User, any verbal representation, guarantees, or other statements made by or on behalf of ' Comp Bio Products ', shall be binding unless confirmed in writing by a director of ' Comp Bio Products ' . Your statutory rights are unaffected by these terms and conditions. We advise you to read this page carefully and if necessary print them for your reference.

USE OF THIS WEBSITE

To be eligible to place orders on the website ' www.comp-bio.co.uk ' you must fulfil the following:

Be of 18 years or over

Orders must be accompanied by your real name, cardholders billing address, a landline phone number, e-mail address and any other requested information during the order process

Provide a valid UK delivery address

Use a valid credit/debit issued by a bank accepted by Comp Bio Products.

We reserve the right to amend these terms and conditions when applicable. It is your responsibility to check any changes that have been made and we deem your continued use to be acceptance of these changes. We accept no responsibility for external links from this site. Our permission is required before linking to this site. It is your responsibility to virus check all materials before downloading them from this site for any purpose. Comp Bio Products accepts no liability whatsoever for any damage or loss by users or third parties, resulting from the use of this Website. The website ' www.comp-bio.co.uk is the copyright of Comp Bio Products ‘Comp Bio Products’ and ‘www.comp-bio.co.uk' and associated images are copyright material. Permanent storage, copying, redistribution, or modification of the content of the site will be considered a breach of copyright and subject to legal proceedings. Price lists may only be downloaded onto your computer's hard drive on a temporary basis and printed for personal use & not presented to other parties. Other names and logos contained in this site may be trademarks or registered trademarks of their respective companies.

Making A Purchase

Making a purchase is easy. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

DESCRIPTION OF GOODS

Though we constantly strive to provide accurate and current information on this website, Comp Bio Products will not be responsible for errors/omissions in product descriptions or the Buyer's interpretation of those descriptions. Full specifications are available from the manufacturer's brochures and/or websites. Please contact us for their details.

We make no representations about the fitness for a particular purpose of any of the products.

Delivery Schedule

PRODUCT AVAILIBILITY

All products are subject to availability. We will endeavour keep you fully informed of your order status. If for any reason we are unable to supply the goods, you will receive a full credit or refund. However, we will not be responsible for compensating for any loss incurred if the goods are not supplied or are supplied damaged or faulty.

We reserve the right to withdraw any product or offer from the website at our discretion, including the refusal of any transaction attributed to those products / offers.

Whilst every effort will be made to adhere to stated delivery dates, such dates are estimates only and Comp Bio Products cannot be liable for any losses incurred caused by delay in delivery.

It is the buyer's responsibility to ensure that adequate access is made to the property in order for delivery to take place and that they or an authorised person are present to receive the delivery.

Visible damage (i.e. after removal of all packaging) must be marked accordingly on delivery/acceptance notes and reported by telephone within 24 hours and confirmed in writing within 72 hours. Please do not use the item if you wish to make a claim for damage.

This procedure must be carried out even if someone has been appointed to take delivery on your behalf. Having received the goods any subsequent loss or damage to goods will be at your own risk.

European Union Deliveries

For European Union deliveries a small delivery charge will be applied, dependant on the physical size and weight of the order. This must be agreed by the customer and Comp Bio Products at the point of sale, until such time as the checkout process is amended to recognise and calculate the cost automatically. No goods will be dispatched until the extra delivery cost is paid. Paypal and credit cards are accepted as payment in GBP.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

Payments made online are taken via Sage pay or Paypal. Comp Bio Products will never see your bank or credit card details.

References for Sagepay transactions may appear on your bills or statements as Comp Bio Products.

If not paying by Sagepay we will contact you to arrange payment and delivery. Credit card payments over the phone can also be accepted so cash on delivery or cleared cheque prior to shipment or delivery is usual.

Guarantee

All products are supplied with at least manufacturer's 12-month parts and labour guarantee, unless otherwise stated.

This will exclude faults caused by accident, neglect, misuse or error in installation.

In the case of manufacturers who operate direct product support, repairs & returns procedures, the Buyer accepts an obligation to process their claim directly through the manufacturer.

Privacy Policy

The Information We Need and How We Use It

Comp Bio Products does not disclose buyers' information to third parties.

When you order from us or make an enquiry, we will require your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.

We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments and offers, we would like to use this information to advise you of new products, special offers or changes to our site. If you would like to receive this information, please indicate your preference when placing your order. You may "un-subscribe" at any time - just send an email to info@comp-bio.co.uk. Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK. We do not disclose our customer's personal information to third parties. We do not send unsolicited e-mail's to our customers or potential customers. We only use the information we collect about you to process orders and to provide a more personalised shopping experience. We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site. This in no way affects our customer's privacy.

Returns Policy

CANCELLATION / RETURN OF GOODS

You have the right to return the goods within 7 days of receiving them, provided they are in pristine condition, unopened, in its original packaging and in a resalable condition. The buyer will be responsible for the cost and safe return of the goods. When this is satisfied a refund will be made within 30 days.

Some items will require a restocking charge set by the manufacturer, typically 20% of the order value.

The Buyer must obtain authorisation from Comp Bio Products before they attempt to return goods.

Where the above criteria for return of goods is not fulfilled, the Buyer agrees to pay for any loss or extra costs incurred.

Whilst we will make every attempt to remedy this type of situation, we must emphasise it is in everyone's interest to ensure that the correct items are being ordered and are suited to your particular requirements.

Remittance Terms

PAYMENTS and PRICES

All prices are in UK Sterling and inclusive of United Kingdom Value Added Tax at 20%.

Any quotation or published price is subject to alteration or withdrawal without prior notice as a result of fluctuation in exchange rates, increase in supplier's prices, and error in published price or other costs beyond our control. Statement of price or a quotation does not constitute an offer. We will inform you of the correct price where the right to cancellation can be exercised.

Payment by credit/debit card or cheque will require clearance prior to delivery. All card payments are subject to security checks before any goods are despatched. If the issuing bank of your card does not for any reason authorise payment from that account, the order may be delayed or cancelled.

Title to the goods will remain with Comp Bio Products until full payment is received.

English Law

If any part these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

Comp Bio Products, The Albion Inn, 14 Bath Road, Ashcott, Bridgwater, Somerset. TA7 9QT